EVGOING Pty Limited (EVGOING) is committed to protecting the privacy of its customers and third parties who provide their personal information to us. Confidentiality is a priority for us, especially with regard to any discussions that occur during the ride between you and our drivers or third parties.
Our Privacy Policy explains how we deal with your personal information. We last updated our Privacy Policy on [insert date]. It complies with the Australian Privacy Principles, and the disclosure of the matters outlined below.
“Personal information” is any information that can be used to identify an individual, as defined by the Privacy Act 1988 (Cth). We may collect the following types of personal information about our customers and third parties during our business:
· Names
· Residential or business addresses
· Genders
· Email addresses
· Postcodes
· Ages and dates of birth
· Signatures
· Telephone numbers
· Location data
· Proofs of identity such as driver’s licenses or passport numbers
· If you are a job applicant, we may collect other information during the recruitment process. We will notify you of this at the time, but it may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.
We may collect non-personal information from you and third parties. This information is usually kept with your personal information and may include:
· Your transaction history with us, including a list of services you have purchased from EVGOING (this may include details of your previous trips, including routes and destinations, car type, respective driver details, dates of transactions or other attributes of products and services we have provided to you or may provide to you in the future).
· Your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other).
· Information we require to fulfill our service commitments to you.
· Information you provide to us via our telephone center, website, mobile phone application, or directly to our employees, agents, and contractors in relation to our services.
· Device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access the website (www.evgoing.com.au). This information may include session cookies, your device’s IMEI number, IP address, or MAC address.
We may use temporary (session) cookies or permanent cookies when you access our website. This allows us to recognize your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser. If you need assistance with this, talk to your IT specialist.
When using our mobile applications, your location may be sent back to our servers in Australia for processing. This data is stored on our servers in Australia. We collect this data to ensure the safety of both our customers and drivers. All of our drivers are required to use location tracking to use our mobile application. Location data is tracked when the application is open or when a trip is in progress. When the application is closed and a trip is not in progress, no location tracking is actively performed.
Our applications may require us to collect images and other information from your device’s camera and photos. For example, when adding pictures of your vehicle to your profile or adding a profile picture so customers/drivers can identify you. We will never access your camera roll without your permission.
If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you. This will be done to protect your privacy.
We may disclose your personal information to third parties in certain circumstances including:
to our related entities, subsidiaries, contractors, or service providers for the purposes of operating our business, fulfilling requests by you, and to otherwise provide products and services to you, including IT service providers, data storage, web-hosting, and server providers; to third party service providers who assist us in providing our services to you, such as payment gateway providers, and call centre operators; to regulatory bodies, government agencies, or law enforcement bodies as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; to third parties for the purpose of facilitating and processing any payment made by you to us; to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy; to any other person or entity where you have given your consent; and if we reasonably believe that the use or disclosure is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body. We may also share your non-personal information with third parties, such as advertisers and marketing agencies, for the purposes of improving our services and for targeted advertising.
You can access the personal information we hold about you by contacting us using the contact details provided below. We will provide you with access to your personal information unless we are legally authorised to refuse your request.
If you become aware that any personal information we hold about you is incorrect, incomplete or out of date, you may contact us to correct that information. We will take reasonable steps to correct your personal information and to ensure that it is accurate, up to date, complete, and relevant.
If you have any complaints about our handling of your personal information, please contact us using the contact details below. We take all complaints seriously and will investigate any complaint promptly and fairly.
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner.
We may change this Privacy Policy from time to time. The most current version of our Privacy Policy will be available on our website. This Privacy Policy was last updated on the date shown at the top of this policy.
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct any errors, or make a complaint, please contact us using the details below:
Privacy Officer EVGOING hello@evgoing.com
By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Privacy Policy.
We may disclose your personal information to third parties in the course of providing our services to you, including:
our employees, related bodies corporate, contractors, suppliers, and service providers, for the purposes of operating our business, fulfilling requests by you, and to otherwise provide products and services to you; government and regulatory authorities and other organisations, as required or authorised by law; credit reporting agencies, law enforcement agencies and other government entities, where we are required to by law or where we reasonably believe that the disclosure will help to enforce the law or protect the safety of the public or an individual; third parties who assist us in providing you with marketing or promotional offers or who perform business analysis or website usage analysis on our behalf; third parties who assist us in the provision of our services to you, such as payment processors and transport providers; and our professional advisers, including our accountants, auditors, and lawyers.
In some circumstances, we may disclose your personal information to overseas recipients. We will only do this if it is necessary to provide our services to you or if you have consented to the disclosure. Before disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to a substantially similar privacy scheme.
You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any inaccurate or incomplete information that we hold about you.
To request access to your personal information or to correct your personal information, please contact us using the details provided below. We will respond to your request within a reasonable time after it is made.
We may update our Privacy Policy from time to time to reflect changes to our business, our services, or the law. The updated Privacy Policy will be published on our website, and we encourage you to review it periodically to ensure that you are aware of any changes.
If you have any questions about our Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us using the following details:
EVGOING Pty Ltd
Phone: 1300 26981
Email: hello@evgoing.com
We take all complaints seriously and will respond to your complaint within a reasonable time after it is made. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
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